Ms RF, who works in the automotive industry, asks “We need to put together a short series of e-learning modules for people in our dealerships but we haven’t yet made the decision whether to try to build these in-house or whether to outsource. What advice do you have for me, and, if we go for the outsourcing option, how should we best evaluate candidate suppliers?”
Fast forward to 2029. In UK businesses classroom-based instruction is now little more than a dim and distant memory. The word “training” is seldom if ever used. Web 4.0 is heralded as the Next Big Thing. People’s personal learning plans transcend home and work, a distinction that many struggle to maintain.
Picture the scene: lunchtime in the canteen, sorry, self-clearing restaurant; large corporate with outsourced catering; three friends talking, one an HRBP, one a financial controller and me, learning practitioner and sometime e-learning reporter; slaughtered lamb is on the menu and that lamb is me.
In this article we describe what the twin disciplines of L&D and Continuous Improvement (or lean, in its broadest sense) have to say to one another. The two have complementary strengths and different sets of weaknesses. What a shame, then, that businesses rarely seem to want to combine the two.